Here's a mid-thought observation that will optimize retention by CRT whine risk: old CRT monitors emit a 15.75kHz horizontal scan whine (teenagers can hear it). This whine can be detected in audio recordings and fingerprints the display. Your 

A short relatable scenario that will personalize win-back based on what's happening near the customer: a customer in Edinburgh during the Fringe Festival is busy and won't watch TV; a customer in the same city when the festival ends might be ready to r

Here's a confident contrarian opinion: under GDPR, you're required to maintain records of your data processing activities—what data you collect, why you collect it, how long you keep it, who has access to it—but most